Delivery & Refund Policy

AVSBL LIMITED provides the AVSBL Website Builder subscription service. The standard plan includes the website, managed hosting, technical maintenance and the Website Health tools shown on the Pricing page. Advanced growth features are separate unless expressly agreed.

Website Pro is a digitally delivered software and managed-hosting service. AVSBL does not sell or ship physical goods as part of this subscription, so there are no shipping charges or physical delivery times. Eligible account access begins after sign-up and payment-method setup. Publishing and particular features may also depend on completing the relevant account, content, domain or third-party connection steps.

One Website Pro subscription is required for each paid website. The current price is NZD $49 per website per month or NZD $490 per website per year after any eligible trial, unless a different price is clearly shown before checkout. Subscription fees are charged in advance for the upcoming billing period.

New eligible subscriptions receive one 14-day trial with no card required to start. No subscription charge is due when the trial starts. Add payment details through Stripe before the trial ends to continue. If a payment method is added, the subscription becomes paid at the end of the trial unless cancelled first and then renews on the selected monthly or annual schedule. Without a payment method, the trial ends automatically without a charge.

Customers can manage or cancel through the authenticated AVSBL billing area and the supported Stripe billing process. A normal end-of-period cancellation preserves paid access until the displayed period end. Trial cancellation stops the future paid renewal according to the confirmed cancellation date.

A cancellation stops future renewal charges but does not automatically refund fees already paid for the current billing period. Nothing in a provider record overrides rights available under applicable law.

• subscription fees already paid are generally non-refundable once the billing period has started;
• refunds may be considered if AVSBL is unable to provide the subscribed service because of an AVSBL-controlled issue;
• if AVSBL permanently discontinues a paid service, an appropriate refund or credit may be provided for any materially unused prepaid period; and
• approved refunds are handled case by case and may be partial where service, licensing or separately agreed third-party costs have already been incurred.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law.

Some services may involve third-party costs such as domains, software, payment fees, integrations, media, plugins or platform charges. These costs may be non-refundable once purchased, activated or incurred.

If a customer believes a charge is incorrect, they should contact AVSBL LIMITED at support@avsbl.com promptly so the issue can be reviewed. Chargebacks or payment disputes may pause hosting, support, optimisation work or subscription access while the issue is resolved.