AVSBL Terms of Service

These Terms apply when you create an account, start a subscription, use the builder, use the AVSBL iOS companion app, publish a website or connect a service. By doing so, you agree to these Terms.

You must be legally able to enter this agreement. If you act for a business, you confirm that you have authority to bind it. AVSBL is primarily a business website platform, but these Terms do not remove consumer protections that may apply.

AVSBL provides website creation and editing, managed publishing and hosting, AVSBL-hosted subdomains and eligible custom domains, website analytics and performance tools, enquiry forms and conversations, optional connected services, booking integrations, image processing, an iOS companion app for existing customers and account support.

The iOS app provides authenticated access to supported parts of the hosted AVSBL service, including the dashboard, builder, Inbox, analytics and account controls. It does not sell Website Pro, display subscription prices, offer an in-app purchase or link to external subscription checkout. Subscription eligibility and billing are arranged outside the app and the app reflects the resulting service status.

Features may depend on your subscription, configuration, provider eligibility and technical availability. A planned, trialled or disabled feature is not part of the service until AVSBL makes it available to you. AVSBL may set reasonable technical and usage limits to keep the platform secure and reliable.

You must:

• provide accurate account and business information;
• protect your sign-in, AVSBL session and connected-service credentials;
• use appropriate multi-factor authentication where available;
• notify AVSBL promptly of suspected unauthorised access; and
• remain responsible for activity through your account unless it was caused by AVSBL's breach or failure.

You may use email and password, Sign in with Apple, Google Sign-In or Microsoft Sign-In to authenticate your AVSBL account. Sign-in is separate from any permission you choose to give for an optional connected service.

• One Website Pro subscription is required for each paid website.
• The standard price is NZD $49 per website per month or NZD $490 per website per year after the trial, unless a different price is clearly shown before checkout.
• New eligible subscriptions receive one 14-day trial with no payment method required to start.
• Stripe securely collects any payment method added later and processes AVSBL subscription charges.
• No subscription charge is due when an eligible trial starts.
• If a payment method is added before the trial ends, the subscription becomes paid at the end of the trial unless cancelled first, then renews automatically on the selected monthly or annual schedule.
• If no payment method is added before the trial ends, the subscription ends automatically without a charge.
• Subscription fees are charged in advance for the upcoming billing period.
• A website or customer with subscription history may not receive repeated trials.
• Taxes, bank fees and currency-conversion charges may apply.

Before checkout, AVSBL will show the current price, currency, trial end date, renewal arrangement and cancellation method. We will give reasonable advance notice of a price change affecting a future renewal and will not retrospectively change an already-paid price.

Subscriptions renew on the monthly or annual billing schedule selected at checkout until cancelled. You can manage or cancel through the authenticated AVSBL billing area and the supported billing-provider process. Cancel before the renewal date to avoid the next charge. A normal end-of-period cancellation keeps paid access until the displayed period end, while trial cancellation stops the future paid renewal on the effective cancellation date shown. AVSBL does not charge an undisclosed cancellation fee.

The payment provider shown at checkout is the subscription billing source of truth. If a payment is declined, overdue or incomplete, AVSBL may restrict paid features while it is resolved. Where practical, we will provide reasonable billing notice and an opportunity to update the payment method. A temporary past-due status is not permanent deletion.

When a subscription reaches an actual cancelled status, the affected website is suspended and scheduled for permanent deletion approximately 30 days after cancellation. Cleanup may complete shortly after that deadline. Reactivation before permanent deletion may cancel the schedule where available. Cancelling one website does not cancel or delete another separately subscribed website.

Permanent deletion may remove:

• the published website, pages, sections and drafts;
• connected domains and platform routing;
• forms, leads, enquiry conversations and website analytics;
• integration connections and stored authorisation credentials; and
• images, files and operational records not required for legal, billing, fraud-prevention or security purposes.

Keep your own copies of important content before cancellation. Stripe and other providers may keep their own records under their terms and legal duties.

Please read AVSBL's Refund Policy. Payments are normally non-refundable except where that policy, applicable law or an express AVSBL commitment provides otherwise.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law.

You retain ownership of the website content, branding, business information, images and other material you provide. You grant AVSBL a limited, non-exclusive licence to host, copy, process, optimise, display and publish that content only as needed to provide and secure the service. The licence ends when the content is deleted, subject to temporary backups, legal records and technical cleanup.

You must have the rights and permissions needed for all logos, trade marks, photographs, videos, writing, personal information, testimonials, reviews, booking content, links and other material you provide. You are responsible for reviewing and approving your website before publication and for:

• accurate business details, prices, services and claims;
• privacy, accessibility and other legal notices required for your business;
• copyright, trade mark and industry-specific requirements;
• your dealings with visitors and customers, including products, appointments, taxes, refunds and fulfilment; and
• maintaining required licences, registrations and professional permissions.

AVSBL may provide templates, generated copy, performance suggestions or automated assistance, but you must review the result. We do not guarantee sales, search rankings, AI citations, enquiries, bookings, traffic or commercial performance.

AVSBL may host contact forms and enquiry conversations for your website. You may use enquiry information only for lawful purposes connected with the visitor's request and in accordance with privacy, anti-spam and other applicable laws.

You must not use the service for unsolicited bulk email, purchased mailing lists, phishing, impersonation, harassment, malware or attempts to evade sending limits. The AVSBL email area is for website enquiries and related replies, not a general-purpose or bulk-email service.

You are responsible for connecting only a mailbox you are authorised to use, protecting that mailbox account and checking replies and delivery status. Message allowances shown in the dashboard apply across the relevant website and its connected mailboxes. AVSBL will give reasonable notice before materially changing a paid allowance.

Gmail, Google Workspace, Microsoft 365, Outlook and Zoho Mail may be connected to send enquiry replies and synchronise messages belonging to AVSBL website conversations.

When connecting a third-party mailbox, you confirm that you are authorised to access and use that account. Connected services remain subject to their provider's terms and may be disconnected at any time.

Optional Google Business Profile access lets an authorised owner or manager select an eligible location and display genuine rating and review information on their website; AVSBL presents this as read-only functionality.

Connected Stripe accounts may be used for products, memberships and gift-card purchase links, while Calendly may be used for event selection and booking.

You must have authority to connect each account and comply with the provider's terms. A provider may change, restrict or revoke API access, enforce quotas, reject an account or experience an outage. AVSBL is not responsible for a provider's independent action or outage, but remains responsible for exercising reasonable care in its own selection, integration and operation of providers.

Stripe and Calendly control their own account eligibility, verification, fees, payouts and service availability.

AVSBL may disable or disconnect an integration where authorisation expires, the provider requires it, or continued access would create a security, legal or operational risk. Disconnecting a service may stop related sending, synchronising, booking or display features.

You must own, control or have authority to connect any custom domain. You remain responsible for registration, renewal, registrar charges, correct DNS records and preserving email-related records. AVSBL may configure verification, HTTPS and routing but does not become the domain owner or registrar.

AVSBL may display approved booking links or widgets, or a connected Square booking experience. For Square, the website owner authorises access to the seller account and controls available locations, services, staff, pricing, deposits and booking settings. Payment-card details are entered directly into Square's secure fields and are not received or stored by AVSBL.

Customers complete Stripe payments through Stripe-hosted Checkout.

A booking or purchase is between the visitor and the website owner unless AVSBL expressly states otherwise. The website owner is responsible for availability, delivery, prices, taxes, rescheduling, cancellation, refunds, staff and compliance with consumer and industry law.

The website owner remains the seller and is responsible for products, fulfilment, memberships, gift-card redemption, taxes, refunds, disputes and compliance.

You must not use AVSBL to:

• break the law or infringe intellectual-property, privacy or publicity rights;
• publish fraudulent, defamatory or deliberately misleading content;
• create fake testimonials or reviews;
• send spam, phishing or malicious email;
• distribute malware or unsafe code;
• facilitate abuse, exploitation, hate or serious illegal activity;
• evade platform limits, access controls or provider restrictions;
• probe, scrape, reverse engineer or overload the platform without permission;
• access another customer's website, project, messages or data; or
• upload content you have no right to use or add unapproved scripts or embeds.

Images may be optimised and checked for serious prohibited content. Automated checks can make mistakes, and AVSBL may quarantine flagged material for authorised review. You must not treat moderation as confirmation that content is lawful, licensed or suitable.

AVSBL may reject, quarantine, unpublish or remove content and may suspend an account where reasonably necessary for security, legal compliance or serious breach. For a remediable, non-urgent issue, we will provide reasonable notice and an opportunity to correct it.

AVSBL retains ownership of the platform software, builder interface, supplied templates and design systems, documentation, internal tools and workflows, technology, branding and trade marks.

You receive a limited, revocable right to use the service during an authorised trial or active subscription in accordance with these Terms. This does not prevent you from owning or reusing your own original text, branding and media.

AVSBL aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Maintenance, security responses, provider outages and circumstances outside our reasonable control may affect the service.

AVSBL may improve, replace or change features. Where practical, we will give reasonable notice of a change that significantly reduces a paid service. If AVSBL permanently discontinues a paid service for reasons other than customer breach, we will provide reasonable notice where practicable and either continue access through the paid period or provide an appropriate credit or refund for a materially unused prepaid period.

AVSBL will provide the service with reasonable care and skill. We do not guarantee uninterrupted availability, a particular performance score or search ranking, AI recommendation, business result, continued provider API access, or that customer-supplied content complies with law. All mandatory statutory guarantees and remedies remain available where they apply.

Nothing in these Terms excludes or limits liability where doing so is prohibited by law. To the extent permitted by law, neither party is responsible to the other for remote or indirect loss that was not reasonably foreseeable when the agreement was made.

Each party remains responsible for loss caused by its breach, negligence or unlawful conduct. You are responsible for reasonable claims and costs arising directly from content you supplied or published without necessary rights or in breach of law. You are not responsible for loss caused by AVSBL's own acts or omissions.

You may stop using AVSBL and cancel through the supported billing process. AVSBL may suspend or terminate access for non-payment, serious or repeated breach, security threats, fraud, illegal use, risk to customers or providers, or legal requirements. We may act immediately to prevent urgent harm. For a remediable, non-urgent issue, we will provide reasonable notice and an opportunity to correct it.

If any part of these Terms is unenforceable, the remaining terms continue. A delay in enforcing a right is not a waiver. AVSBL may transfer these Terms as part of a genuine sale, restructuring or platform transfer, subject to applicable law and continued protection of customer rights and information. You may not transfer an account or subscription without AVSBL's consent, except as part of a legitimate transfer of your business.

AVSBL may update these Terms prospectively for legal, security or product changes. Where reasonable, material changes will be communicated through the service or by email before taking effect. Continued use after the effective date constitutes acceptance only where you received reasonable notice and a fair opportunity to cancel.

These Terms are governed by New Zealand law. Contact support@avsbl.com first so AVSBL can try to resolve your concern fairly. Nothing removes any right to use a court, tribunal, regulator or statutory complaint process available under applicable law.

Contact AVSBL LIMITED in New Zealand at support@avsbl.com. Our handling of personal information is explained in the Privacy Policy.